Refund policy

Return & Refund Policy

At 3D Insanity, many of our products are made to order and may be customized specifically for each customer. Because of the personalized nature of our products, we do not accept returns or exchanges.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your order. We will review the issue and work with you to make it right.

Please include your order information and photos of the item and packaging if possible.

Custom and Personalized Items

All custom, personalized, and made-to-order products are final sale and are not eligible for returns, exchanges, or refunds.

Customers are responsible for reviewing all customization details, colors, sizes, names, spelling, and other selections before placing an order.

Order Cancellations

We may begin preparing or producing your item shortly after an order is placed, cancellations are not guaranteed. If you need to request a cancellation, please contact us as soon as possible. If production has already started, the order may not be eligible for cancellation or a refund.

Questions

If you have any questions or concerns about your order, please contact us through our email threedinsanity@outlook.com and we will respond within 24 hours

We want every customer to have a great experience with 3D Insanity, and we will do our best to help with any problems involving damaged, defective, or incorrect orders.